EXCHANGES

• Eligibility: Items acquired online can only be exchanged through the online store.
• Deadline for exchange requests: Within 14 days from the date of delivery.
• Where to request an exchange: Customer Service (WhatsApp / E-mail / Store at the Bal Harbour Shops).
• Non-eligible items: Custom-made, personalized, or customized items.
• Exchange conditions: Items in perfect, like-new condition, with all their original tags, certificates, and packaging intact. Items that ar damaged or scratched will be denied an exchange.
• Packaging: Items must be returned in like-new condition, alongside their security seal and all accessories, tags, materials, and documents that accompanied the delivery.
• Exchanges will only be authorized after a quality assurance inspection by our internal team. If a piece fails to pass this quality assurance inspection, the return shipping fee will be incurred by the customer.

RETURNS

• Eligibility: Items acquired online can only be returned through the online store.
• Deadline for return requests: Within 14 days from the date of delivery.
• Where to request a return: Customer Service (WhatsApp / E-mail / Store at the Bal Harbour Shops).
• Non-eligible items: Custom-made, personalized, or customized items.
• Return conditions: Items in perfect, like-new condition, with all their original tags,
  certificates, and packaging intact. Items that are damaged or scratched will be denied a return.
• Packaging: Items must be returned in like-new condition, alongside their security seal and all accessories, tags, materials, and documents that accompanied the delivery.
• Returns will only be authorized after a quality assurance inspection by our internal team. If a piece fails to pass this quality assurance inspection, the return shipping fee will be incurred by the customer.
• Refunds: Only the original buyer is eligible for refunds of the amount paid.
• Refund deposit (Debit card): If the method of payment was pix or bank payment, refunds will be via direct deposit. Refunds are processed within 10 days after approval.
• Credit card refund: Refunds for payments made via credit card will follow the rules of the credit card issuer. It may take up to 2 months to process your refund, depending on your credit card due date or closing date.